Last modified: 1st July, 2025

Thermos brand products are made from premium materials that are manufactured for dependability and maximum performance. We ensure the excellence of our products by testing our material and performance quality throughout the manufacturing process, and we stand behind our super strict quality standards.

Thermos Pty Ltd (Australia) warrants Genuine Thermos Brand products to be free from defects in material or workmanship under normal use and service from the date of original purchase. This warranty does not cover ordinary wear and tear or colour fading, or any condition affected by abuse, neglect, alteration, accident or improper use or maintenance.

If the product fails to provide reasonable wear due to defective materials or workmanship, please note that under your consumer statutory rights, you are entitled to a replacement or a refund, providing this is within a reasonable time period and this is usually 12 months from the date of purchase. In addition to your consumer statutory rights, Thermos offer an extended guarantee period for the majority of Thermos products.

We will, at our option, repair or replace any product component part that fails to conform to this warranty within 30 days after its receipt by our customer service department.

The following products are covered by Thermos Pty Ltd (Australia) extended Manufacturer’s Warranty.

(Valid only for items supplied in Australia & New Zealand)

5 YEAR WARRANTY STATEMENT

Thermos Pty Ltd warrants that this Genuine Thermos® Brand product is free from defects in workmanship and materials for 5 years from the date of purchase. If as a result of normal use in compliance with the manufacturer’s instructions the product fails to operate within the warranty period, we will repair or replace the product.

This warranty does not extend to cover any damage or defects in plastic components, such as stoppers, cups, straws etc. which are less durable than steel, and are therefore more susceptible to wear and tear, so their useful life will vary depending upon the amount of usage of the product.

This warranty does not cover ordinary wear and tear or colour fading, or any condition affected by abuse, neglect, alteration, accident, improper use or maintenance, or commercial use.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits given to you in this warranty are in addition to other rights and remedies under the law in relation to the goods or services to which this warranty applies. In the event of product failure, the goods should be returned at your cost to the original place of purchase, with specific details of the complaint, and a copy of the purchase receipt.