Privacy Policy

Privacy Policy

By using or accessing this website, or by providing personal information about yourself to Thermos Pty Ltd, you signify your acknowledgment and assent to the Privacy Policy set forth below. If you do not agree to this policy, please do not use this website or provide personal information to Thermos Pty Ltd. Thermos Pty Ltd may revise this policy at any time by updating this posting, and your use or provision of personal information after such change signifies your acceptance of the changed terms. When any changes are made to this policy, we will endeavor to update the "last modified" date identified above. Please check these terms of use periodically for changes.

This policy is intended to help you understand how Thermos Pty Ltd ("Thermos", "we", or "us") collect, use, and safeguard the information you provide to us in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

In this policy, "personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

Personal Information

If you browse any Thermos website, you may generally do so anonymously without providing any personal information. However, there are cases in which we may ask you for personal information. For example, we will occasionally conduct on-line surveys to better understand the needs and profile of our visitors. In addition, we may request personal information when you register to receive additional information regarding our products and services or send us a question. Even if you choose not to give information we request, you can still visit most of the Thermos website, but you may be unable to access certain options, offers, and services.

Thermos may also collect personal information if you contact us by telephone, email or some other means with an enquiry or request relating to our products and services.

Where Thermos collects personal information, such information may include:

  • name;
  • date of birth;
  • email address;
  • residential or business address;
  • telephone numbers; and
  • payment details.

Thermos will not collect sensitive information (as that term is used in the Privacy Act 1988 (Cth)) without your express consent.


This website may use a third party vendor to provide purchasing and other online retail services. Thermos may also allow you to place an order by telephone. When you place an order for a product, Thermos or our third party vendor needs to know your name, e- mail address, mailing address, address associated with credit card, and credit card number and expiration date. This personal information is required so that Thermos or our third party vendor can process and fulfill your order, send an order or shipping confirmation, as well as notify you of your order status. All Internet transactions with Thermos or our third party vendor are performed on a secure server that encrypts your credit card information to minimize the likelihood that unauthorized third parties can access such information.

Thermos Mailings

If you provide us with personal information, we may place you on a list to receive emails regarding product updates, special offers, important issues, or new products. To help us implement such emails, we may share your personal information with our third party marketing advisors such as a public relations company or email marketing company. If you do not wish to receive e-mail updates, please click the "unsubscribe" link available in the email we send to you or contact us at the contact points specified below.

Use of Personal Information

We may use the personal information you provide for marketing and promotional purposes only. Thermos does not rent, sell or otherwise distribute to third parties, your

personal information entered on this site or otherwise provided to Thermos, other than as described in this policy. While we use reasonable efforts to safeguard the confidentiality of your information, Thermos will have no liability for disclosure of any information obtained due to errors in transmission, the unauthorized acts of third parties, or other inadvertent disclosures made despite our reasonable efforts to prevent the disclosure.

We may share statistical or aggregated non-personal information about our users with advertisers, business partners, sponsors and other third parties. This data is used to customize Thermos website content and advertising to deliver a better experience to our users.

Thermos may also use the personal information we collect, and you consent to Thermos using that personal information:

  • for purposes necessary or incidental to the provision of goods and services to you;
  • for internal record keeping;
  • to manage and enhance our services;
  • to verify your identity;
  • to investigate you and your use of Thermos' website if we have reason to suspect that you are in breach of the Terms and Conditions of the website or have otherwise engaged in unlawful activity; and/or
  • as required or permitted by any law.

Thermos may disclose your personal information, and you consent to us disclosing your personal information, to our related bodies corporate (as that term is defined in the Corporations Act 2001 (Cth)) whereby your personal information will be collected, used, disclosed, managed and stored in accordance with this policy.

Cookies and IP Tracking

This website may use cookies for site administration purposes. If, for any reason, you do not wish to not take advantage of cookies, you may be able to set your browser to block them. Such settings may disable some, but not all of the cookies operating on the

Thermos site. Also, such settings may disable or render unusable some of the features of the Thermos website.

In addition, this website may use some third-party services, such as Google Analytics, that may use cookies to collect non-personal information. Google provides an explanation of how Google Analytics collects and uses information at the following link: (This link is provided for your convenience, but the URL may change or become unavailable at any time.)

This website also may detect and use your IP address or domain name for internal traffic monitoring and capacity purposes or to otherwise administer our website. No personal information is obtained, rather just the patterns of usage of our various users may be tracked to provide you with improved service and content based on aggregate or statistical reviews of user site traffic patterns.

Special Cases

Thermos reserves the right to disclose user's personal information in special cases, for example, when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Thermos website users, or anyone else that could be harmed by such activities. To help us implement any such legal actions, we may disclose your personal information to our third party legal advisors. We also may disclose personal information without notice to you in response to a subpoena or discovery request, when we believe in good faith that the law requires it, when all of our business assets are being sold to a third party, or to respond to an emergency situation.

Overseas disclosure

Thermos is a global enterprise with facilities and databases in different countries, and from time to time we may transfer your personal information to one of our databases (or a database of one of our affiliates) in another country (including but not limited to the USA), but only where the standards applied in those countries comply with the Privacy Act in Australia. Thermos will ensure that data transferred to our databases in that country are adequately protected. If you are using this website from a country other than

Australia, the various communications will necessarily result in the transfer of information across international boundaries. By visiting the website, you consent to these transfers.

Policies for Children

We encourage parents and guardians to monitor and participate in their children's online activities. No information should be submitted to this site by users under 18 years of age, and users under 18 years old are not allowed to register for newsletters or other emails. In addition, customers under 18 years of age are not allowed to make purchases. Where appropriate, Thermos may ask you to indicate your age to verify compliance with these policies. Thermos does not knowingly collect information from our users under 18 years of age or provide any personally identifying information from such users to any third party for any reason whatsoever. We do not allow users known to be under 18 years of age to receive direct marketing communications from Thermos or from third party advisors.


Thermos will take all reasonable steps to protect the personal information we hold about you from misuse, loss or unauthorised access. You acknowledge that the security of online transactions you conduct using this website cannot be guaranteed. Thermos does not accept responsibility for misuse of or loss of, or unauthorised access to, your personal information where the security of that information is not within our control.

Linked Sites

Please be advised that our website may contain links to third-party websites. The linked sites are not under the control of Thermos, and we are not responsible for the contents or privacy practices of any linked site or any link on a linked site.

Changes to Policy

Thermos also reserves the right to change or update this policy, or any other policy or practice, at any time. Any changes or updates will be effective immediately upon posting to the Thermos site.

Contact Information

Subject to the Australian Privacy Principles, you have the right to seek access to and update the personal information which Thermos holds about you. You can seek access to and update your personal information by contacting us directly at the address below.

Questions about this privacy policy or Thermos' use of your personal information can be directed to:

Thermos Pty Ltd.
Attention: Webmaster
Suite 1.04, 21 Solent Circuit Norwest Business Park Baulkham Hills, NSW 2153

If you are not happy with the way Thermos has handled any query you have in relation to this policy or the way we handle personal information, you can contact the Office of the Australian Information Commissioner (OAIC), either via the website or by telephoning 1300 363 992. The OAIC is an independent Australian Government agency which has the power to investigate complaints about possible interferences with your privacy.

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