PRODUCT SAFETY RECALL

Thermos Pty Ltd
Recalls Stainless King Food Jars – Models SK3000 and SK3020

Thermos Pty Ltd in cooperation with the Australian Consumer & Competition Commission (ACCC), announced a voluntary product safety recall of certain Stainless King Food Jars.

Products included in this recall were sold between July 2009 and December 2022 at retail outlets nationwide.

Recalled Thermos 710ml Stainless King Food Jar (SK3020) and 470ml Stainless King Food Jar (SK3000)

Reason the product is recalled

The stopper on affected products does not have a pressure release valve. Pressure may build up inside the container and may cause the stopper beneath the lid to eject forcefully when opened.

The hazards to consumers

Risk of serious injury from impact and lacerations if the affected stopper ejects while in use. Incidents have occurred in the United States resulting in injury, including 3 reports of permanent vision loss after being struck in the eye.

To view the ACCC Product Safety Recall notice click here.

What consumers should do

  1. Stop using affected products immediately.
  2. Check the underside of the stopper to see if it has a pressure relief feature. If the stopper does not have a pressure relief feature on the base, it is an affected product. The stopper is located beneath the stainless-steel lid.
  3. Contact Thermos to arrange a replacement stopper (expected to be available by July 2026). Consumers will need to provide their name, contact details, postal address and a photo of the underside of their affected stopper.
  4. When replacement stoppers are available, Thermos will ask consumers to safely dispose of the affected stopper and send a replacement stopper for each affected product at no cost, together with installation instructions.
  5. Do not use the affected product until the replacement stopper has been installed. Contact Thermos if you have any further questions or require assistance with the recall.

Contact Us

If you believe your product is impacted, please provide the following information for Thermos Customer Service to process your claim:

  1. Name
  2. Postal Address
  3. email address
  4. Phone Number
  5. Photos of your product, including the stopper for verification

Please send your details to info@thermos.com.au

Please allow 4-6 weeks for delivery of your replacement stopper.

If you require any assistance, please contact Thermos Customer Service on 1800 683 363 between 9:00am and 5:00pm (AEST), Monday to Friday

To download a copy of the Product Safety Recall Notice, please click here.